Founded in 2011, Con Cung has become the No.1 omni-channel Mom and Baby retail chain in Vietnam after 10-year journey. With 600 stores located across the country and the annual growth rate of more than 70% in 2021, Con Cung aims to reach 1,000 stores and hit 1 billion USD in revenue by 2023.
Especially, with the impressive technological foundation, Con Cung has successfully developed its online sales platform and achieved the growth rate of 400% in online sales revenue. Con Cung Mobile Shopping Application ranks in the top 5 of the Apple Top Chart in 2021 which indicates that our app is continuously developed and upgraded to provide customers with outstanding experiences by in-house cutting-edge automation and intelligence technologies.
Therefore, Con Cung is seeking young, enthusiastic and passionate talents to join us in achieving their professional career growths and eventually the company success.
- Research and implement tools to understand customer insights
- Conduct and analyze quality assurance surveys to enhance services provided to customer
- Develop the strategy to achieve the desired customer experience
- Co-create & spread new customer experience throughout the company
- Partner with HR to ensure that employees have a great experience, and to ensure that customers have a great experience
- Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs
- Continously observe and learn the customer experience trends to propose inniatives and solutions to line manager
- Act under compliance to be the ambassador of Con Cung service to promote Con Cung core values.
- Bachelor’s degree in Hospitality/Commerce/Human Resources/Marketing
- At least 1-year experience in Customer Serviceoffice field
- Fluent in using Microsoft Office application (Excel, Powerpoint,…)
- Ability to effectively communicate information and ideas in written and verbal format
- Proficient in spoken and written English
- Analytical skill & reporting skill
- Willing to work cross-functionally and under high pressure
- Proactive, logical, innovative and creative thinker and doer
- Annual bonus: 2 - 3 months under minimum KPI requirement
- Fast promotion opportunities based on personal ability
- Work in a dynamic, open, creative environment
- Regular training, company team building, birthday bonus
- Working time: 8:30 - 17:30 Monday - Friday
- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC