About Con Cung
Founded in 2011, Con Cung has become the No.1 omni-channel Mom and Baby retail chain in Vietnam after 10-year journey. With 600 stores located across the country and the annual growth rate of more than 70% in 2021, Con Cung aims to reach 1,000 stores and hit 1 billion USD in revenue by 2023.
In this journey, the "people-centered" strategy is considered as one of the most important factors leading to success. Especially, HR Asia Magazine recently honored Con Cung as a company in the list of "Best Companies to work for in Asia 2021".
Therefore, Con Cung is seeking young, enthusiastic and passionate talents to join us in achieving their professional career growths and eventually the company success.
MAIN DUTY: Understanding Con Cung customer insights in order to conduct projects and activities that improve the customer experience (CX) and engagement along their journey at Con Cung Store.
Job Description
- Observe and learn the customer experience trends to propose initiatives and solutions to line manager
- Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs
- Research and implement tools to understand customer insights
- Conduct and analyze quality assurance surveys to enhance services provided to customer
Requirement
- Bachelor’s degree in Commerce/Human Resources/Marketing
- Ability to effectively communicate information and ideas in written and verbal format
- Proficient in spoken and written English
- Analytical skill & reporting skill
- Proactive, logical, innovative and creative thinker and doer
Benefit
- Opportunity to be trained, experienced and developed in the field of Human Resources.
- Opportunity to become an official employee of Concung.com
- Allowance: 3,000,000 VND/month
- Participated in most of the company's activities.
