Customer Service Development Executive/Specialist

Introduction

Con Cung is the biggest omni-channel company for mom & baby with 600 retail stores in Vietnam in 2021 and plan to have 1,000 stores by 2023 with 1 billion USD revenue. Con Cung's annual growth rate is more than 70%. With the vision of providing good quality products for children, Con Cung is strongly investing into Product Research and Development in order to manufacture and provide products that are suitable to the local market in terms of pricing and quality. We also invest into technology in order to manage the network and online channel efficiently. Con Cung Corporation also develops in-house cutting-edge automation and intelligence technologies. We are seeking for young, smart & dynamic talents to grow your career together with us.

Job Description

- Research and implement tools to understand customer insights

- Partner with HR to ensure that customers have great experiences

- Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs

- Continously observe and learn the customer experience trends to propose inniatives and solutions to line manager

- Conduct and analyze quality assurance surveys to enhance services provided to customer

Requirement

- Bachelor’s degree in Hospitality/Commerce/Human Resources/Marketing

- At least 1-year experience in Customer Serviceoffice field

- Fluent in using Microsoft Office application (Excel, Powerpoint,…)

- Ability to effectively communicate information and ideas in written and verbal format

- Proficient in spoken and written English